August 2020 California Wildfires | Important Claims Resources

Our carriers are prepared to help those affected by the recent California Wildfires

With over 360 wildfires burning throughout Northern and Southern California, hundreds of buildings and acres have already been destroyed. We want to provide information of who you can contact if you have been affected by the fires and need to file a claim.  Here is information about our carriers:

Mercury Insurance

Mercury Insurance homeowners policyholders that have been affected by the fires should call the Mercury Claims Hotline at (800) 503-3724. Their claims team is available 24/7 to help you. You can file a claim online here.

They can also assist with arranging temporary housing and living expenses while also following social distancing procedures if you have been affected by a covered loss, or were forced to evacuate in response to mandatory evacuation orders.  If you have to evacuate, make sure you have the necessary supplies to keep you and your family safe.

Be sure to contact Mercury as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property or debris in areas related to your claim.


Safeco Insurance

Safeco Insurance homeowners policyholders that have been affected by the fires should call the Safeco Claims Hotline at (800) 332-3226. Their claims team is also available 24/7 to help you.

Be sure to contact Safeco as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.  You can report a claim here.


Nationwide Insurance

Nationwide Insurance policyholders that have been affected by the fires should call the Nationwide Claims Hotline at (800) 421-3535 or visit www.nationwide.com/insurance-claims-center.jsp. It is ideal for all customers to report their claims directly to Nationwide to ensure they receive all service offerings.

Be sure to contact Nationwide as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.

File a Property Claim here.

File an Auto Claim here.


MAPFRE Insurance

New losses can be reported to 1-877-MAPFRE1.  Catastrophe calls will be routed to an adjuster “on call” to answer all unnecessary questions and get the claims process started.


Tokio Marine America

Tokio Marine Insurance homeowners policyholders that have been affected by the fires should call the Tokio Marine Claims Hotline at 1-877-LOSS4TM (877-567-7486).  Their claims team is also available 24/7 to help you. You can also report a claim by logging into your account here.

Be sure to contact Tokio Marine as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.  You can report a claim here.


Hanover Insurance Group

Hanover Insurance policyholders that have been affected by the fires should call the Hanover Claims Hotline at (800) 628-0250 or go to www.hanover.com/claims.html.  You can also fax the claim to (800) 399-4734.  Hanover’s claims team is available 24/7 to assist you.

Be sure to contact Hanover as soon as possible regarding any claims.  Have your policy number ready and do not alter (move or remove) any property that is related to your claim.


California FAIR Plan Insurance

California FAIR Plan policyholders that have been affected by the fires should report the claim directly to CA FAIR’s 24/7 Claims Reporting Portal. You can also call the CA FAIR Claims Hotline at 1-800-339-4099. 

Be sure to contact California FAIR Plan as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.

 

 

For any other questions, please feel free to call us at (866) 459-3073 or visit our Claims Center. We are here to help.

Please be safe! It’s important to stay in a safe location if the fire is in your area, and heed evacuation orders and road closures. Firefighters are working hard to battle the blazes and protect your homes. We are keeping you and your families in our thoughts.