December 2017 California Regional Wildfires | Important Claims Resources

 

Our carriers are ready to help those affected by the recent California Wildfires including the Rye, Creek, Thomas, Skirball, Little Mountain, Lilac, and Meyers Wildfires.

With multiple fires burning across Southern California, hundreds of buildings and acres have already been destroyed. We want to provide information of who you can contact if you have been affected by the fire and need to file a claim.

 

Mercury Insurance

Mercury Insurance homeowners policyholders that have been affected by the fires should call the Mercury Claims Hotline at (800) 503-3724. Their claims team is available 24/7 to help you. Claims can also be filed online here. They can also assist with arranging temporary housing and living expenses if you have been affected by a covered loss.

Be sure to contact Mercury as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property or debris in areas related to your claim.

 

 

Safeco Insurance

Safeco Insurance homeowners policyholders that have been affected by the fires should call the Safeco Claims Hotline at (800) 332-3226. Their claims team is also available 24/7 to help you.

Be sure to contact Safeco as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.

 

 

Nationwide Insurance

Nationwide Insurance policyholders that have been affected by the fires should call the Nationwide Claims Hotline at (800) 421-3535 or www.nationwide.com. It is ideal for all customers to report their claims directly to Nationwide to ensure they receive all service offerings. Commercial Claims can be reported to Nationwide by also calling 1-800-421-3535. 

Be sure to contact Nationwide as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.

 

Midwest Insurance

Midwest Insurance policyholders that have been affected by the fires should call the Midwest Claims Hotline at (866) 642-2567.

Be sure to contact Midwest as soon as possible regarding any workers compensation claims. Have your policy number ready.

Please read the following message from Midwest regarding businesses with employees working in heavy smoke areas:

“Cal/OSHA has posted materials to provide guidance for employers and workers on working safely in conditions with heavy smoke caused by the wildfires. Employers with operations exposed to wildfire smoke must consider taking appropriate measures as part of their Injury and Illness Prevention Program under Title 8 section 3203 of the California Code of Regulations and as required under section 5141 (Control of Harmful Exposure to Employees).

For additional information, you may visit the CA Department of Industrial Relations page by clicking here, or contact Midwest Customer Care at 866-642-2567.”

 

Travelers Insurance

Travelers policyholders that have been affected by the fires should call the Travelers Claims Hotline at 1-800-252-4633 (Personal) or 1-800-238-6225 (Business). Claims can also be filed online HERE.

Be sure to contact Travelers as soon as possible regarding any claims. Have your policy number ready and do not alter (move or remove) any property that is related to your claim.

 

 

State Fund Commercial Policyholders

For commercial clients with a State Fund policy that have been affected by the wildfires:
If you are unable to report your payroll figures or submit timely payments because of the fires, you can request a 30-day credit extension. For assistance, please call the State Fund Customer Service Center at (888) 782-8338.

 

Wildfire Preparation and Recovery Tips from Travelers

For Personal Insurance Customers:

Prepare for a Wildfire

Prepare an evacuation plan

Build an emergency preparedness kit in case you’re evacuated quickly or you can’t return to your home

Monitor nearby wildfires on statewide fire maps published by the California Dept. of Forestry and Fire Protection

Above all else, please follow local evacuation notices to help protect the personal safety of yourself and others.

For Business Insurance Customers:

In addition to the above, have a business continuity plan with alternative arrangements for continuing critical operations. Here are some additional resources to consider that may help you reduce the risk of property damage and of injury to you, your family, and employees:

Emergency preparedness

IBHS: Reducing Wildfire Risk, Commercial*

American Red Cross: Wildfire Preparedness*

 

For any other questions, please feel free to call us at (866) 459-3073. We are here to help.

 

Please be safe! It’s important to stay in a safe location if the fire is in your area, and heed evacuation orders and road closures. Firefighters are working hard to battle the blazes and protect your homes. Keeping you and your families in our thoughts.